FAQ

 

Tel: (+6)011 - 5627 2905
E-Mail: info@sheerwatch.com

 

C-13-4&5, Wisma Goshen
Plaza Pantai, Jalan 4/83A
59200 Kuala Lumpur. Malaysia

 

Free Worldwide shipping for all orders above $USD 100

 

All our products are covered by International Warranty

FAQs. General Information

Where Do You Ship?
We ship to most locations worldwide. For shipping within Malaysia, it will be free for Peninsular, while additional RM8 for Sabah/Sarawak. As for shipping outside Malaysia, charges may vary depend on locations. Please note that there are some locations that may not be available. Please double check with us before order to confirm. 
How Long Will It Take To Get My Order?

Shipping usually take 3-5 working days within Malaysia. 7-14 days outside Malaysia.

*Kindly note that due to the coronavirus pandemic our couriers may be delayed in delivering your parcel — we are sorry. Please note that we cannot guarantee shipping times as we cannot predict service disruptions.

Why The Currency Changed When I Checkout?

Our primary currency is Malaysian Ringgit (MYR). That being said, we deployed a system that converts to your currency based on your location. Hence you will see the price in your local currency while browsing our website. However, our payment currency is still based on our MYR price, which is why during checkouts, you will see the price in MYR. Don't worry, it is still the same price that you see in your local currency.

Do SHEER Offer Warranty?

YES! We do! Depending on your model, we have 1-3 years International Limited Warranty. Please refer to our Warranty Info for more details.

What Is The Order Process?

All orders are fulfilled after 1 business day of the order date, with the exception of pre-orders. You will receive a communication via email/ sms/ social media with tracking details once your order has been dispatched from our warehouse *These delivery times are based on average estimates provided by the courier and we cannot guarantee delivery time. If you are experiencing issues with your shipment, please send an email over to sheerwatch@gmail.com and we will be happy to assist you in any way we are able! *Depending on your shipping location, orders to countries outside of the Malaysia may be subject to VAT, import taxes, and other fees charged by your local customs authority and/or postal courier. Please note that any VAT, import taxes, or other fees are incurred from your customs office/government and NOT SHEER Watch. Customs processing varies in each country so if you have any questions please reach out to your local customs office. If you have any other questions please email us at sheerwatch@gmail.com We are more than happy to help! If any issues come up regarding the shipment of your order, please shoot an email over to sheerwatch@gmail.com and we will get you taken care of as quickly as possible. Once your order has been dispatched, SHEER Watch is not responsible for any losses or damages. It’s the customer’s responsibility to follow the tracking information provided and contact the courier, to monitor the delivery of your purchase. We will help you in recovering an item to the best of our abilities, but, unfortunately, we are unable to provide a replacement or refund until the item is returned successfully or confirmation that the item is being returned can be provided.

Will I Be Charged For Taxes and Import Duty For My Order? 

What Currency Can I Pay In?

I haven't received my item. What can I do?

I have received the wrong product/size. What can i do?

Do SHEER Offer Warranty?

YES! We do! Depending on your model, we have 1-3 years International Limited Warranty. Please refer to our Warranty Info for more details.  

What Is Your Warranty Policy?

What Is Your Return & Refund Policy?

What Are The Payment Methods You Accept?

We accept Visa, Mastercard, and American Express credit/debit cards through a secure checkout. We also accept PayPal, Apple Pay, TnGo Pay & Grab Pay. A full list of payment methods accepted will be reflected on the check-out page.

Do You Have Physical Stores?

I Have Other Questions That Are Not Listed Here

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